When Will My Order Ship?
Standard orders ship within 1–3 business days. Rush production available.
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Browse our most-asked DTF transfer questions — from file setup and pressing temps to shipping, discounts, and wholesale. If it's not here, we're one call away.
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Fast Answers To Common Questions
These are the questions we get most. If you need more detail, find the full answer in the sections below.
Is There A Minimum Order?
Nope. Order one transfer or a thousand — no minimums, ever.
What File Formats Do You Accept?
PNG (transparent background), AI, EPS, PDF — 300 DPI minimum.
Who Qualifies For The Military Discount?
Active duty, veterans, first responders, military spouses, and government employees.
Can I Reorder A Past Design?
Yes. Log into your account and reorder any previous design in seconds.
What Temperature Do I Press At?
290–310 °F for cotton and blends. See the full pressing guide in Section 4.
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FAQ Accordions
Ordering & Minimums
Everything you need to know before you order — minimums, gang sheets, rush options, and account perks.
Is there a minimum order quantity?
No. You can order as few as one transfer. No minimums and no setup fees.
What's the difference between the Gang Sheet Builder and pre-built sheets?
The Gang Sheet Builder lets you arrange your own designs on a custom sheet. Pre-built sheets are ready-made layouts — ideal if you want to order fast without building from scratch.
Can I mix different designs on one gang sheet?
Yes. Add multiple designs to a single gang sheet in any combination, as long as they fit the chosen size.
Can I mix different transfer sizes on one order?
Absolutely. Order multiple sizes in a single transaction — add each to your cart separately or via the gang sheet.
Do you have a rush order option?
Yes. Rush production is available at checkout for an additional fee — prioritized for same-day or next-day production.
Can I modify or cancel my order after it's placed?
Orders can be modified or cancelled within 1 hour of placement. After that, production begins. Contact support@uwtransfers.com immediately if you need a change.
Do you offer custom sizing?
Yes. The Gang Sheet Builder supports fully custom dimensions — not limited to standard sizes.
Do you print on demand or batch my order?
All orders are printed on demand — your job is never batched with another customer's work.
How do I reorder a previous design?
Log into your account, go to Order History, and select Reorder on any past item. Files and specs are saved.
Can I place an order without creating an account?
Yes, guest checkout is available. However, an account gives you order history, reorder functionality, and Warrior Rewards points.
Shipping & Turnaround
How long does production take?
Standard production is 1–3 business days. Rush production available for same-day or next-day at an additional fee.
When does my order ship after production?
Orders are handed to the carrier on the same day production is completed.
What shipping carriers do you use?
UPS, FedEx, and USPS depending on your location and selected shipping speed.
Do you offer free shipping?
Yes. Orders over $75 qualify for free standard shipping automatically — no code needed.
What is the shipping cutoff for same-day dispatch?
Orders placed before 12:00 PM CST on business days are eligible for same-day dispatch after production.
Do you ship internationally?
Currently we ship within the contiguous United States. International shipping is in development.
Can I track my order?
Yes. A tracking number is emailed when your order ships. You can also track from your account dashboard.
What if my order arrives damaged?
Contact support@uwtransfers.com within 48 hours with a photo of the damage. We'll reship or refund — no hassle.
Do you offer expedited shipping?
Yes. 2-day and overnight shipping options are available at checkout for time-sensitive orders.
What happens if my package is lost in transit?
File a claim with us at support@uwtransfers.com. We'll work with the carrier and make it right — replacement or refund.
File & Artwork Requirements
What file formats do you accept?
PNG (transparent background), AI, EPS, and PDF. PNG is preferred for most customers.
What resolution do files need to be?
Minimum 300 DPI at print size. For best results, 300–600 DPI.
Do I need to mirror my artwork before uploading?
No. Do not mirror your files — our system handles orientation automatically.
Does my file need a transparent background?
Yes — for PNG files, a transparent background is required. Any white background will print as white on the transfer.
What color space should I use?
Design in RGB. Our RIP software converts colors during printing. Do not submit CMYK files.
Should I embed fonts in my file?
Yes. Always embed or outline all fonts before submitting. Missing fonts may cause substitution errors.
Can you fix or clean up my artwork?
Basic file checks are included. Significant corrections or vectorization may incur a design fee — contact us first.
What is the maximum print area?
Maximum single transfer size is 22" × 120". Gang sheets can be built up to this dimension.
Can I submit a file with multiple colors?
Yes. DTF printing supports full CMYK+ color — gradients, photos, and spot colors all print in a single pass.
What if my file doesn't meet the requirements?
We'll contact you via email before printing. Orders on hold do not count against production time until the corrected file is received.
Do you accept Canva exports?
Yes, with caveats. Export as PNG at the highest resolution available. Avoid 72 DPI screen-resolution exports — results will be blurry.
Pressing & Application
What temperature do I press DTF transfers at?
Press at 290–310 °F (143–154 °C) for most cotton and cotton-blend fabrics.
How long do I press for?
15–20 seconds with firm, even pressure. Do not rock or shift the press during application.
Do I peel hot or cold?
Cold peel. Let the transfer cool completely (30–60 seconds) before peeling the film back slowly at a low angle.
What type of heat press do I need?
Any clamshell or swing-away heat press works. Entry-level options start around $150–$300.
Can I use a household iron?
Not recommended. Household irons have uneven heat distribution and inconsistent pressure.
What fabrics work best with DTF transfers?
Cotton, polyester, and cotton-poly blends. DTF also adheres to denim, nylon, and leather with adjusted settings.
Are there fabrics DTF won't work on?
Avoid heat-sensitive fabrics or fabrics with waterproof coatings. Always test on a scrap piece first.
How do I care for garments with DTF transfers?
Machine wash inside-out in cold water. Tumble dry low. Do not bleach. Ensures 50+ wash cycles without significant fading.
How long do DTF transfers last?
With proper care, DTF transfers maintain quality for 50+ wash cycles — comparable to or better than screen printing.
Can I apply DTF transfers to curved surfaces like hats?
Yes, with a hat press or rounded anvil attachment. Flat transfers on highly curved surfaces without a hat press may not fully adhere.
Can I press multiple layers or stack DTF transfers?
Yes. Press the base layer first, let it cool, then apply the second layer. Ensure layers are fully cured between applications.
Military Discount & Warrior Rewards
Who qualifies for the military discount?
Active duty, veterans, first responders, military spouses, and government employees — verified through GovX ID for a permanent 15% discount.
Does the military discount ever expire?
No. Once verified, your 15% discount applies to every order automatically — no renewal required.
Can I stack my military discount with Warrior Rewards points?
Yes. The military discount and Warrior Rewards points are fully stackable.
How do I redeem Warrior Rewards points?
Log into your account at checkout and select points to apply. Deducted automatically from your order total.
When do Warrior Rewards points expire?
After 12 months of account inactivity. At least one order per year keeps your points active.
Is there a birthday bonus in Warrior Rewards?
Yes. 200 bonus points (worth $2.00) are credited automatically on your birthday.
How do referrals work in the Warrior Rewards program?
When a friend uses your referral link to place their first order, you receive 500 bonus points ($5.00).
What is the top tier of Warrior Rewards and how do I reach it?
Commander tier requires 3,500 lifetime points (~$1,750 lifetime spending). Commander members earn 7 points per dollar with exclusive perks.
Wholesale & Business Accounts
How do I apply for a wholesale account?
Complete the application at uwtransfers.com/wholesale. Approval takes 1–2 business days. You'll receive an email with your tier and discount level.
Can multiple users access one wholesale account?
Yes. Wholesale accounts support multi-user access. Contact support@uwtransfers.com to add team members.
Do wholesale orders come with custom packaging?
Custom packaging is available for Commander-tier and Custom/Production House accounts. Contact us for details.
What payment methods are accepted for wholesale?
All major credit cards, ACH transfers, and checks. Net 15 and Net 30 payment terms available at higher tiers.
Can I get a custom pricing quote?
Yes. Accounts over $5,000/month qualify for Custom/Production House tier pricing. Contact support@uwtransfers.com.
Do you offer a product catalog for wholesale buyers?
Yes. Approved accounts receive access to a full digital catalog with current pricing and availability.
Can I stack promo codes with my wholesale discount?
Promo codes generally cannot be stacked with wholesale discounts. Warrior Rewards points can still be applied.
Billing, Returns & Account
What payment methods do you accept?
Visa, Mastercard, AmEx, Discover, PayPal, Apple Pay, and Google Pay. Wholesale accounts may also pay via ACH or check.
Do you charge sales tax?
Sales tax is calculated based on the shipping destination and applied at checkout where required by law.
Can I get an invoice for my order?
Yes. Invoices are emailed automatically after each order and downloadable from your account dashboard.
What is your return policy?
Defective product? Contact support@uwtransfers.com within 7 days with photos — we'll reship or refund. Returns due to customer file errors or pressing mistakes are not eligible.
What if my colors look different than expected?
Screen-to-print color variance of 10–15% is normal. For color-critical orders, request a physical proof first.
Is my payment information secure?
Yes. PCI DSS compliant. No card data is stored on our servers — all transactions through our secure payment gateway.
What if my payment is declined?
Verify your billing address matches your card on file, then retry. If it persists, contact your bank or support@uwtransfers.com.
Can I apply a promo code and Warrior Rewards points together?
Generally yes — both can be combined. Some promotional offers may restrict stacking; details will specify.
How do I update my account information?
Log in and navigate to Account Settings to update name, email, address, or payment method at any time.
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