Effective Date: May 2nd, 2026
Last Updated: May 2nd, 2026
At United Warrior Transfers, most of what we sell is made to order. That means your gang sheets, custom transfers, uploads, neck labels, and many other items are produced specifically for your order and are not pulled from a shelf. Because of that, our return and refund policy is built around order accuracy, production quality, and making legitimate issues right fast — not around sending custom products back like standard retail merchandise.
1. Custom Products Are Final Sale
All custom-made products are final sale and are not eligible for return or refund once production has begun. This includes, but is not limited to:
- Custom DTF Transfers by Size
- Gang Sheet Builder orders
- Uploaded Gang Sheets
- Custom Neck Labels
- Any other made-to-order or customized printed product
Because these items are produced specifically from your uploaded artwork, size selections, and order details, we cannot restock or resell them. Please review your file, artwork, size, quantity, and shipping information carefully before placing your order.
2. Ready-to-Press Transfers Are Also Final Sale
All Ready-to-Press transfers are considered final sale. These products are printed inventory and are not eligible for return simply because you changed your mind, ordered the wrong design, no longer need the item, or expected something different based on personal preference.
If there is a legitimate issue with the product itself — such as a printing defect, incorrect item, or damage in transit — contact us within the timeline below and we’ll review it.
3. Blank Apparel Return Eligibility
Blank apparel may be eligible for return only if it is unused, unworn, unwashed, unaltered, and in original condition. Any blank apparel that has been decorated, pressed, washed, worn, damaged after delivery, or modified in any way is not eligible for return.
To request a return for blank apparel, contact us within 7 days of delivery. If approved, the item must be returned in resellable condition. Original shipping charges are non-refundable unless the return is due to our error. Customers are responsible for return shipping unless the wrong item was sent or the item arrived damaged.
4. Warrior Standard Guarantee
We stand behind what we ship. If your transfers do not press right, look right, or feel right, contact us within 7 days of receiving your order and we’ll review the issue and make it right when appropriate. That may include a reprint, replacement, store credit, or refund, depending on the situation and what our team determines is the best resolution.
This guarantee covers legitimate manufacturing or fulfillment issues. It does not cover customer errors such as:
- Uploading the wrong file
- Low-resolution or poor-quality artwork
- Incorrect size selection
- Spelling or design mistakes in the submitted file
- Pressing with the wrong temperature, pressure, time, or peel method
- Damage caused after delivery
- Normal wear caused by misuse or improper care
5. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery through our Contact page and include:
- Your order number
- A short description of the issue
- Clear photos of the product
- Photos of the packaging, if shipping damage is involved
Once we review the issue, we may offer a reprint, replacement, store credit, refund, or another appropriate resolution. We reserve the right to request additional information before approving a claim.
6. Refunds
Approved refunds will be issued to the original payment method unless otherwise agreed. Shipping charges are generally non-refundable, except when the refund is due to our error, an approved manufacturing defect, or an order fulfillment mistake on our side.
Please allow reasonable processing time for the refund to appear, depending on your bank or payment provider.
7. Cancellations and Order Changes
Because many of our products move into production quickly, order changes or cancellations are not guaranteed once an order is placed. If you need to make a change, contact us immediately. We will do our best to help, but if production has already started, the order may no longer be eligible for cancellation, editing, or refund.
8. Returns Sent Without Approval
Do not send products back without contacting us first and receiving return instructions if your return is approved. Unauthorized returns may be refused or discarded, and no refund or credit will be issued for returns sent without prior approval.
9. How to Start a Return or Claim
To request a return for eligible blank apparel or to report a damaged, defective, or incorrect order, contact us here:
United Warrior Transfers
Spring Hill, Florida
Email: dtf@unitedwarrior.org
Phone: (352) 600-7559